INTRODUCTION

Beauvia Clinic is committed to safeguarding the privacy of all our clients, in this policy we explain how we will handle your personal data.

 

HOW WE USE YOUR PERSONAL DATA

1. In this Section 2 we have set out:
   a) the general categories of personal data that we may process
   b) in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;
   c) the purposes for which we may process personal data; and
   d) the legal bases of the processing.
2. When you engage with us by telephone, mail, in person, by email or online, we may collect information about you (referred to in this Privacy Notice as 'personal information'). This may include your name, email address, telephone number, and other information relating to you personally which you may choose to provide to us. we may also collect special category data (such as your gender, ethnicity, medical record, D.O.B, residing address and email address ), as well as information such as documents on file . You will have given us this information or any of the other ways to interact with us.
3. We may process data about your use of our website and email services ("usage data"). This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.
4. Data you provide us may be processed and stored in our online database. The account and profile data may include your name, work and personal email address, address, work and personal telephone number, gender, date of birth. The account data may be processed for the purposes of providing our services and communicating with you including through our newsletter. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
5. We will never share your personal data identified in the other provisions of this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
6. In addition to the specific purposes for which we may process your personal data set out in this Section 3, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
7. Please do not supply any other person's personal data to us, unless we prompt you to do so.

 

*The umbrella term “National Stalking Helpline” is used to cover all support services provided by the Trust to victims/survivors of stalking, their friends and families, and professionals working with victims/survivors. This includes, but is not limited to: the Helpline telephone, email, and online advice services, advocacy provision, trauma-informed support services, and advocacy and support within multi-agency projects.

 

HOW WE WILL USE YOUR INFORMATION IN PRACTICE

We will mainly use your information:

1. Responding to a request: to provide the services or information that you have requested, for example, in response to a query or complaint;
2. Administration: to update you with important administrative messages about campaign or services, or to record and deal with a complaint, record a request not to receive further marking information, record what our volunteers have done for us, and for other essential internal record keeping purposes;
3. Monitoring and evaluating our services: we may use your information in order to improve current and future delivery of our services;
4. Employment: we need to ensure that we meet our obligations as an employer and manage people effectively in the organisation;
5. Working with vulnerable adults: we collect essential information to enable us to safeguard vulnerable adults we work with, for example, in campaigns or events;
6. Fundraising, direct marketing or campaigning: we will only send you marketing information by email, SMS, or telephone you if you have given us specific consent. If you withdraw your consent and then subsequently opt in to receive marketing information again, then your most recent preference will supersede your earlier one. You can opt out of at any time by contacting us by telephone: 077 190 359 19 or email info@beauvia.clinic. 
7. Providing and developing our website: we may use your personal information to help provide you with access to our website, personalise your experience, and improve and develop it further;
8. Market research and surveys: we may invite you to participate in surveys or market research to help us improve our website, services and services. Participation as a no individuals will be identified as a result of this research, unless you consent to us publishing your feedback;
9. Legal, regulatory and tax compliance: where we are subject to a legal obligation, we may process your personal information to fulfil that obligation;
10. Profiling and analysis: we want to improve how we talk to you and the information we provide through our website, services, products and information. We may occasionally for the purposes of our legitimate interests use your personal information to conduct profiling of our supporters or potential supporters. To do this we sometimes use profiling and screening methods so that we can better understand our supporters, your preferences and needs to provide a better experience for you.

 

SENSITIVE PERSONAL INFORMATION

1. Data protection law recognises that certain types of personal information are more sensitive. This is known as 'sensitive' or 'special category' personal information and covers information revealing racial or ethnic origin, religious or philosophical beliefs and political opinions, trade union membership, genetic or biometric data, information concerning health or data concerning a person's sex life or sexual orientation.
2. If you provide us with any sensitive personal information, we will treat that information with extra care and confidentiality and always in accordance with this Privacy Notice.
3. With your explicit consent, we may also collect sensitive personal information if you choose to tell us about your experiences relating to our services for use in a case study, regarding stalking and lone working/personal safety.

 

RETAINING AND DELETING PERSONAL DATA

1. This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
2. Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
3. We will retain and delete your personal data as follows:
   Account and profile, profile data, publication and enquiry data will be retained following you providing or updating that data, at the end of which period it will be anonymised and deleted from our systems if requested. This means deleting all personal information that could be used to identify any individual, replacing it with an anonymous record. with clients, this personal data will be anonymised and deleted from our systems in the same way as added on request.

 

AMENDMENTS

1. We may update this policy from time to time by publishing a new version on our website. The date this policy was last updated was 25th May 2018 in line with the GDPR changes.
2. You should check this page occasionally to ensure you are happy with any changes to this policy.
3. We may notify you of changes to this policy by email.

 

YOUR RIGHTS

1. In this Section 7, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
2. Your principle rights under data protection law are:}
   a. the right to access;
   b. the right to rectification;
   c. the right to erasure;
   d. the right to restrict processing;
   e. the right to object to processing;
   f. the right to data portability;
   g. the right to complain to a supervisory authority; and
   h. the right to withdraw consent.
3. You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.
4. You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
5. In some circumstances, you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are certain general exclusions of the right to erasure. Those general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.
6. In some circumstances, you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
7. You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
8. You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.
9. You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
10. To the extent that the legal basis for our processing of your personal data is consent, and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
11. If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. 
12. To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
13. You may exercise any of your rights in relation to your personal data by written notice to us.

 

THIRD PARTY WEBSITES

1. Our website includes hyperlinks to, and details of, third party websites.
2. This privacy policy only governs our websites and we are not responsible for the privacy policies that govern third party websites even where we have provided links to them. If you use any link on our website, we recommend you read the privacy policy of that website before sharing any personal or financial data
3. We operate several social media pages (including Facebook, Twitter, YouTube and LinkedIn). Although this policy covers how we will use any data collected from those pages, it does not cover how the providers of social media websites will use your information. Please ensure you read the privacy policy of the social media website before sharing data and make use of the privacy settings and reporting mechanisms to control how your data is used.
4. When you interact with us on social media platforms such as Facebook, WhatsApp, Twitter or LinkedIn we may also obtain some personal information about you. The information we receive will depend on the privacy preferences you have set on each platform and the privacy policies of each platform. To change your settings on these platforms, please refer to their privacy notices.
5. We may obtain information about your visit to our site, for example the pages you visit and how you navigate the site, by using cookies.

 

UPDATING INFORMATION

Please let us know if the personal information that we hold about you needs to be corrected or updated.

 

COOKIES

When you visit our website, we collect information to help us to understand how supporters use our site, and to make improvements. This information consists of your IP address, your browser (e.g. Internet Explorer), when you visited and which pages you visited or downloaded during your visit. We cannot use this information to find out further personal information about you and will not share any individual information unless required to do so by law.

 

RIGHT TO COMPLAIN

If you are not happy about the way in which we are processing your personal data, please contact us at info@beauvia.clinic. 

Your personally identifiable data will only be used where it is necessary for the analysis required, and where your interests for privacy are not deemed to outweigh their legitimate interests in developing new services for us. In the case of this activity the following will apply:

1. Our website provider will not transfer your data to any other third party, or transfer your data outside of the EEA.
2. They will store your data for records unless requested to be removed.
3. This processing does not affect your rights as detailed in this privacy policy.